@loke this is more about governance, stategy and management. Basically right now we feel like we're just doing whatever falls on our plate that week. We'd like to set up a more structural approach so that we can set up indicators, plan ahead and assess how we're doing.
@Gina I see. May I ask how big the team is? Because we have the same problems in a team of 3, and I can only imagine what it would be like in anything larger.
@loke we're a team of two, supporting an international org of 55 people. No one has ever bothered to map our organisational processes (probably since these are constantly evolving), let alone it's IT alignment.
It sounds boring AF but I really enjoy doing this. I think I'd be a much better IT consultant than sysadmin tbh.
@Gina It's boring for some people. Others are made for it.
I'm not very good at it. I have been part of these kinds of projects and it can be quite rewarding when you make things better, but I would never be able to drive them.
Also, even when good processes have been put in place, there needs to be a mechanism to ensure that they are followed. It's very easy for a team to just revert back into doing things they way they used to.
@loke exactly, that's why you want to make it easy to measure. Basically if you can look at a chart once in a while to see if you're doing well, then you can keep steering towards the right direction.
The hardest part imo is funneling these abstract strategies and policies into daily actions.
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